Read this section related to authenticity of the case before you proceed:
We only accept returns of genuine cases made by Macaws in Bolivia, make sure that the case was manufactured in Bolivia and that it has an embroidered label stitched to the case with two trademarked logos.
Also make sure that the case has a metal tab for the swivel clip and that the clip supplied is similar to the one described on F.A.Q. tab.
We will not accept cases that are knok-offs or counterfits, we ask that you write to us with a picture of the case and place of purchase to: firstname.lastname@example.org
All of our products have been developed to satisfy all your needs of design, manufacture, material selection, and function.
Even though we took care of all the steps that are required to get a first quality case, you may not be satisfied with the product you received, so please contact us and return the product within 30 days of the shipping date (invoice date) for are a refund of the amount paid.
We want you to know, and make it clear, that the 30 day period is not a trial period. The product must be returned unused. If the returned product is lost in transit to our address or damaged due to improper return packaging, we will be unable to issue credit.
Make sure that all the package is complete as it was received (box, insert, clip, case, etc)
The 30 day period may be extended to allow delays in transit only to international customers, if previous notification has been received.
Shipping costs of the return will not be refund, but if the return is a result of our error or mistake, we will credit product cost and return freight. If you would like to exchange the original purchase, please place an order for the new item and return the original purchase for a credit.
About Special Orders
All colors and/or embossing and/or a selected clip that is not readily available; that require an additional charge are considered to be custom made and are therefore non returnable and non refundable. Please note that we will wait 24 Hours before processing the charge. If you feel that you may want to change your order during this period, please send us an e-mail specifying the order number (an e-mail confirmation has been sent to you when you placed the order) and a brief description of your request.
Special order cases are produced especially for you, and we have highly skilled personnel working to make it just perfect. We try to ship all specials within 2-3 weeks after the order has been placed. In the event that you do not receive your case during this time, please contact us, and someone will reply to you ASAP.
To return a product you must follow the next steps.
Contact us to let us known you are returning a product.
Return the product in original packaging or packaged in a mailer box to prevent damaged in-transit.
Include a copy of the packing list and the original invoice.
Fill out the reason for the return.
- Incorrect item ordered
- Incorrect item shipped
- Customer choice (*)
- Defective product (*)
- Other (*)
(*) Please explain: .................................
Bellagio™ - Return Address
In order to get the return address, please contact us at: email@example.com before shipping your case(s). We will supply a return CODE. With out this number we will not process your return:
MCW Design & Mfg. LLC
Atn. Bellagio Return # ________ (fill this with the authorized CODE)
1601 NW 93 rd . Ave.
Miami , FL 33172
Limited Product Warranty
Any Bellagio™ Products that are not bought directly from Bellagio™ or an authorized Bellagio™ resellers will NOT be covered by the 1 year fair wear and tear warranty.
View list of Authorized Resellers.
View list of UNAUTHORIZED RESELLERS.
Bellagio™ warrants to the original purchaser that its leather cases will be free from defects in material and workmanship for a period of 1 year from the date of the purchase (all other products, including belt clips, have a 30 day limited warranty). This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations, unauthorized product repairs, and damage while in transit to MCW Design & Mfg. LLC authorized return office(s). Further, this warranty does not cover any consequential damage to a person or property other than the product purchased.
Bellagio™ reserves the right to repair or replace the product if limited warranty applies.
To request warranty service, a customer must return the product (box, insert, plastic bag, case and/or any part that was part of the shipment), shipping charges prepaid along with a copy of the packing list or original invoice. Please include description of problem.
Questions concerning this limited warranty or our return policy may be directed to: firstname.lastname@example.org